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Frequently Asked Questions

  • Are you accepting new patients, and how do I schedule my first visit?

    Yes, we are welcoming new patients at both our Schoharie and Middletown locations. To get started, simply call us or click “Schedule Online” from our website. On your first visit we’ll review your history, perform a full exam and X-rays if required, and discuss your smile goals.

  • What happens if I have a dental emergency and need care right away?

    If you’re experiencing pain, a broken tooth, or any urgent dental issue, contact us immediately. We make space in our schedule for dental emergencies so you can get the relief and treatment you need as soon as possible.

  • Which services do you offer?

    Our practice provides a full spectrum of dental services including preventative care (cleanings, sealants, checkups), restorative treatments (implants, crowns, bridges, dentures), cosmetic dentistry (veneers, whitening, clear aligners), gum-disease treatment, and emergency and specialty services.

  • Do you accept dental insurance, and what if I don’t have any?

    es, we are in-network with several major insurance providers and aim to make pricing transparent. If you don’t have insurance, we offer a dental membership plan with no waiting periods, deductibles or annual maximums so you can access care without the traditional barriers.

    View Membership Plan

  • Where are your locations, and what contact information should I use?

    We have two convenient locations:

    Schoharie: 109 Johnson Ave, Schoharie, NY 12157 – Phone 518-284-4100

    Middletown: 555 Route 211 East, Suite B, Middletown, NY 10941 – Phone 845-801-0177

  • What makes your practice different when it comes to technology or comfort?

    At SmileCross Dental, we believe in combining compassionate service with advanced dental technology. Our goal is to create a comfortable, personalized experience—whether it’s routine care, restorative treatment, or a full smile makeover.

  • What is your mission, and how does it impact my treatment?

    Our mission is to provide patient-centered care that enhances oral health and transforms smiles. We aim to build lasting relationships, use advanced technology, and deliver comfortable experiences tailored to each individual patient.